Expectations

Client Rights

As a client of The Next Chapter each client is entitled to the following rights and privileges without limitation:

  1. To be treated with dignity and respect.

  2. To be free from abuse, neglect and exploitation; restraint or seclusion, of any form, used as a means of coercion, discipline, convenience, or retaliation.

  3. To a safe sanitary and humane living environment that provides privacy and promotes dignity.

  4. To receive treatment services free of discrimination based on the client’s race, religion, ethnic origin, age, disability or a medical condition, and ability to pay for the services. 

  5. To privacy in treatment, including the right not to be fingerprinted, photographed, or recorded without consent, except for:

    1. Photographing for identification and administrative purposes, as provided by R03-602, or

    2. video recordings used for security purposes that are maintained only on a temporary basis.

  6. To receive assistance from a family member designated representative, or other individual in understanding, protecting, or exercising the client’s rights. 

  7. To confidential, uncensored, private communication that includes letters, telephone calls, and personal visits with an attorney, personal physician, clergy, department of social and rehabilitation services staff or other individuals unless restricted of such communication is clinically indicated and is documented in the client record. 

  8. To practice individual religious beliefs including the opportunity for religious worship and fellowship as outlined in program policy. 

  9. To be free from coercion in engaging in or refraining from individual religious or spiritual activity, practice, or belief. 

  10. To receive an individualized treatment plan that includes client participation in the development of the plan and periodic review and revision of the client’s written treatment plan. 

  11. To refuse treatment or withdraw consent to treatment unless such treatment is ordered by a court or is necessary to save the client’s life or physical health.

  12. To receive a referral to another program if The Next Chapter is unable to provide a treatment service that the client requests or that is indicated in the client’s assessment or treatment plan.

  13. To have the client’s information and records kept confidential and released according to R03-602.

  14. To be treated in the least restrictive environment consistent with the client’s clinical condition and legal status.

  15. To consent in writing, refuse to consent, or withdraw written consent to participate in research, experimentation, or a clinical trial that is not a professionally recognized treatment without affecting the services available to the client.

  16. To exercise the grievance procedure as outlined in the policy and procedure manual for The Next Chapter.

  17. To receive a response to a grievance in a timely and impartial manner.

  18. To be free from retaliation for submitting a grievance to The Next Chapter, the Department of Social and Rehabilitation Services, or another entity

  19. To receive one’s own information regarding medical and psychiatric conditions including:

    1. prescribed medications including the risks, benefits, and side effects,

    2. whether medication compliance is a condition of treatment, and

    3. discharge plan for medications,

  20.  To obtain a copy of the client’s clinical record at the client’s own expense. 

  21. To be informed at the time of admission and before receiving treatment services, except for a treatment service provided to a client experiencing a crisis situation, of the fees the client is required to pay and the refund policies and procedures. 

  22.  To receive treatment recommendations and referrals, if applicable, when the client is to be discharged or transferred. 

Client Grievance Policy and Procedure

The Next Chapter is established to provide therapeutic services to individuals and families that strive to move beyond those barriers that interfere with a quality of life.  While your investment is necessary to accomplish these goals, sometimes problems are encountered that need to be resolved before services can be utilized effectively.  Should you encounter a problem you believe should be addressed by The Next Chapter clinicians, please follow the steps as listed for efficient and timely resolution. 

Your concerns are important, and all grievances are taken seriously by The Next Chapter.  You will not be discharged or discriminated against as a result of the grievance. 

 

Contact your assigned clinician to discuss the issue of concern for assistance in resolving the barrier.  If a mediator is necessary, please feel free to request this assistance. 

If the problem continues or could not be resolved to satisfaction in discussion with the clinician and mediator, file a formal written grievance describing the complaint and mail it to:

 

The Next Chapter

Janel R. Sanford, LMSW, LMAC

300 W. Douglas, Suite 205, Wichita, KS  67202

 

The Next Chapter will review the grievance and respond to you in writing within 30 days. 

 

Should this response not resolve the problem to your satisfaction and you want to appeal the program team’s decision, please contact the Treatment Coordinator State of Kansas Department of Aging and Disability Services regarding your issue.  The Next Chapter clinicians will cooperate with KDADS in completion of any inquiries related to your grievance.

 

The Kansas Department of Aging and Disability Services

Alcohol and Drug Abuse Services

Clinical Services Coordinator

503 S. Kansas Ave., Topeka KS  66603

Phone:  785-296-6807

Fax:  785-296-0256

300 W. Douglas, Suite 205

Wichita, Kansas 67202

Call Us:

316.759.9136

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